Where it started
Three inboxes fed one spreadsheet. A form on the website, a shared email address and a phone line all ended up as rows someone typed in by hand, usually a day or two later.
What we built
- One n8n workflow that reads all three sources, normalises the fields and writes each enquiry to the CRM.
- Duplicate detection on email and phone, so a lead who calls and emails becomes one record.
- A same-day summary to the team channel, with anything unassigned after two hours flagged.
Result
Data entry dropped from about 12 hours a week to a few minutes of review. Replies now go out the same day.